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Right of withdrawal

Subject to the exceptions indicated below, the CUSTOMER has the right to withdraw from the order placed, without having to provide any reason, within 14 days from the day on which he received the ordered product (or the last product, batch or piece in case of goods, lots or multiple pieces delivered separately) or from the conclusion of the contract. If the CUSTOMER has appointed a person he trusts to collect the product, the right of withdrawal starts from the day of delivery of the product to the designated person other than the courier.

The exercise of the right of withdrawal must be communicated to the seller with reference to its registered office by presenting any explicit declaration of its decision to withdraw from the contract or by using the standard withdrawal form referred to in Annex I, part B, of the Legislative Decree. Legislative Decree 21/2014, the text of which is reported below:

Standard withdrawal form pursuant to art. 49, paragraph 1, letter. h)

(complete and return this form only if you wish to withdraw from the contract)

Dear company: Tezza Calzature srl

Registered office: Piazza Monza 25 - 36031 Dueville

 I/we (*) hereby notify (*) the withdrawal from my/our (*) contract of sale of the following goods/services (*):

• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only if this form is sent in paper version)
• Date

(*) Delete the unnecessary wording.

In order to exercise the right of withdrawal, it is necessary that the relevant communication is sent before the expiry of the 14 day period and that the product is returned to the seller.

For further information on the right of withdrawal and/or for further operating instructions, you can contact the seller via e-mail at the address: servizioclienti@tezzacalzature.it

 Effects of exercising the right of withdrawal

Following receipt of the withdrawal notice sent by the CUSTOMER, the seller will send an email confirming the start of the return procedure.

The seller will reimburse the CUSTOMER for all payments received in relation to the product for which the right of withdrawal has been exercised ( including shipping costs relating to the cheapest shipping method offered by XXXXX) within 14 days from the date on which the seller has received the communication relating to the exercise of the right of withdrawal. The seller will make the refund with the same payment method chosen by the CUSTOMER at the time of purchase, unless otherwise indicated by the CUSTOMER and unless the different payment method indicated by the CUSTOMER does not entail greater costs for the seller. In any case, the CUSTOMER will not bear any costs as a consequence of this reimbursement. The seller may withhold the refund until it has received the product or until the CUSTOMER has provided proof of having sent it back to the seller, depending on which of the two situations occurs first.

Once the right of withdrawal has been exercised, the CUSTOMER is required to return the products within 14 days from the date on which he communicated the withdrawal. The costs associated with returning the products are the sole responsibility of the CUSTOMER. If it appears that the returned goods have undergone manipulation other than that necessary to establish their nature, their characteristics and their functioning, the CUSTOMER will be held responsible for the corresponding decrease in value.

 Exceptions to the right of withdrawal

The right of withdrawal does not apply in case of:

• the products are not returned complete (e.g. shoes: both items that make up the pair must be returned)
• the products have been used: the products must be tried on for measurement to the extent reasonably necessary to decide whether to keep them or not, but they cannot be used, worn, damaged or washed
• the products are not complete with their labels
• the shoes are not in their original box
• supply of tailor-made or clearly personalized goods;
• supply of sealed goods which are not suitable for return for hygienic or health protection reasons and which have been opened after delivery;
• supply of products which, after delivery, are by their nature inseparably mixed with other goods;
• supply of goods which are likely to deteriorate or expire rapidly.

The seller reserves the right to refuse the return and not provide any refund if the conditions indicated are not respected. In the event of damage, returned products are examined and refunded only if the damage is found to be due to a manufacturing defect or a deviation from production specifications.