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Delivery Conditions

Delivery conditions

Unless otherwise indicated in the offer, in all cases of advance payment, delivery of the goods indicated as available in stock normally takes place within 3-4 working days from the date of receipt of payment. If delivery must take place on the islands or outside of Italian territory, it normally takes place within 4-5 working days from the date of receipt of payment. The seller, in any case, undertakes to deliver as soon as possible and, except in the case of cash on delivery, in any case within 30 days from the date of receipt of payment. The seller reserves the right not to proceed with delivery of the goods until payment from the CUSTOMER has been received.

The delivery of the products is intended at street level. Upon delivery of the products by the courier appointed by the seller, the CUSTOMER is required to check: (a) that the number of packages delivered corresponds to what is indicated in the transport document, (b) that the packaging is intact, not damaged or wet or otherwise altered, even in the closing materials.

Any damage to the packaging and/or products or the mismatch in the number of packages or indications must be immediately reported by the CUSTOMER, by affixing the writing "ACCEPTED WITH RESERVE" on the courier's delivery receipt. Furthermore, the CUSTOMER undertakes to promptly report to the seller by sending a message to the address any and all problems relating to the physical integrity, correspondence or completeness of the products received.

Cases of force majeure, unavailability of the goods or means of transport, deliveries in areas or parts of the world not covered by our trusted carriers, as well as unforeseeable or unavoidable events which cause a delay in deliveries or make deliveries difficult or impossible or which cause a significant increase in the delivery cost borne by the seller will give the seller the right to split, postpone or cancel, in whole or in part, the expected delivery or to terminate the purchase contract.

In such cases, the seller will provide timely and adequate communication of its decisions to the email address indicated by the CUSTOMER and the latter will be entitled to a refund of any price already paid.

In the event of theft/loss of the package, the seller undertakes to send a new product and, should it be unavailable and/or out of stock, it will propose a different product, but with equivalent characteristics, with the CUSTOMER having the right not to accept this new one. product and request the issuing of a credit note relating to the product itself.

In the event that the carrier is appointed in any capacity by the CUSTOMER, the seller will not be responsible for the loss and/or damage of the product from the moment of delivery of the goods to the carrier at its warehouses.